Missourians needing vehicle tags, titles and licenses go to one of the state’s contract offices. It is not something most look forward to, which is why we prioritized improving customer service and efficiency.
One contract agent who answered my call for reform is Tracy Graves at the Gladstone office. Unfortunately, Mrs. Graves’ name has appeared in this paper because of a fight in Washington that had nothing to do with her. Your readers should know Mrs. Graves is a capable woman who has run a good office and improved services for customers.
Additionally, I appreciate The Star’s acknowledging some of the positive changes my administration made to the contract office system. We were the first to open contract offices to competitive bids. So far we have opened nine offices to this transparent process, and six contracts have been awarded.
The Star is correct that continued reform is needed. We have created the template and hope the next governor follows our lead.
We closed state-run offices, because state law changes shifted the operating costs to taxpayers. Using the private sector saves more than $7 million dollars annually. By changing the old way, these offices are more efficient and accountable to taxpayers.
Gov. Matt Blunt