Mayor’s office solves water outage

On July 2, our water meter was accidentally broken by a cement delivery driver, causing us to have no water pressure. We couldn’t do our laundry, take a shower or do dishes.

We called Kansas City’s Water Services Department and were told that it would be fixed on July 4. July 4 came and went, so we called the 311 Action Center on July 5. The 311 Action Center told us it would be fixed the following day.

Every day from July 5 till July 10, we had to call the 311 Action Center to report that it still wasn’t fixed. We were told every day that it would be fixed the following day. The last call we made, on July 10, we were told that it wasn’t an emergency, and they couldn’t tell us when it would be fixed.

Finally, on July 10, we e-mailed Mayor Funkhouser’s office and received an e-mail back within an hour telling us that they had contacted the head of the Water Department and would let us know something. Within two hours of that e-mail, Water Department workers had repaired our broken meter.

Thanks to the mayor’s office for getting something done!

Jody Michael 
Kansas City

Comments

[renfro]

After seven or eight days of complaints to Call for Action and the Water Dept. Jody Michael’s broken water meter was repaired within two hours of contacting the Mayor’s Office?
Jody it’s unlikely you’ll get that story on the front page of a newspaper obsessed with a recall of Mayor Funkhouser or congratulations from a bunch of lackadaisical civil servants but K.C.’s new “Tabloid” will still find print space to keep us apprised of any new entries Gloria has entered in her personal diary!

[Kee]

Ta Dah! A water meter was fixed in Loserville...Ta Dah!