Who turns away more than 18,000 customers? Why the ATA, of course. With the announcement that they are cutting the Chiefs and Royals express service (2/19, Local), that is exactly what is happening.
With a little effort, the routes could be reconfigured. Maybe try a rate increase to make it self-sufficient. There are ways to streamline the routes without doing away with them altogether. I proposed two years ago to the ATA that they have a park-and-ride at Union Station. They could eliminate the downtown Crown Center route and maybe combine the Plaza route. I thought this could be a plus for Union Station also, getting people there before and after the games. It would increase riders on the Max, as that route pretty well covers both areas and could funnel them into Union Station.
I got some answer about how they didn’t want to inconvenience any customers. I would say cutting everything is an inconvenience to everyone now.
Besides the growing downtown population, many hotel guests used the express service. What a great way to tell visitors how out of date Kansas City is when it comes to public transportation.